Order Management Specialist with German

Miejsce pracy : Łódź

Pracodawca : Clariant Services

The Order Management Specialist is responsible for direct contact with Clariant suppliers and internal, external customers.
Ensures the accurate processing of customer requests and an effective transmission of customer needs into the organization in compliance with company defined best practices, meeting Customer satisfaction. The Order Management Specialist acts as the company’s face to customer.

 

Responsibilities: 

  • Being two-way communication channel between customer and organization
  • Process all sales order types
  • Monitor the correctness and completion of the sales document
  • Taking care of complaints, give feedback, updates to customer and ensure completion
  • Participate in other business projects

Requirements 

  • At least 1-2 years in customer service in multicultural environment
  • Knowledge of SAP or another ERP system – good to have
  • Excel, Word and Outlook professional working competency, CRM tools would be an advantage
  • Proactive customer approach and highly developed interpersonal skills
  • Excellent communicator
  • Fluent English, German min. B1 

Our Offer 

  • A unique opportunity to have a substantial impact on the end-to-end process in Order Management
  • An opportunity to be part of a team with great enthusiasm for the business and for delivering top-class service
  • Work with talented and highly professional colleagues, in a culture that is collaborative, respectful and committed to your professional development
  • Career development within our organization
  • Benefits such as gym membership, private health care
OUR  BENEFITS
  • language supplement
  • flexible working hours + home office
  • language courses
  • workplace in Monopolis complex
  • Multisport Card
  • group insurance
  • internal and external trainings
  • healthcare

 

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